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United StatesFree shipping within 2-5 days deliveryOutside the United StatesFree shipping within 7-10 days deliveryExpedited shipping within 2-5 daysThe estimated delivery time may also vary according to your location and the origin of your order. If you require any further information or assistance, please do not hesitate to contact us service@masturbatorhub.com

We have always provided our customers with high-quality products. It has also been well received by many customers.

If you wish to cancel your order, please note the following:

Cancellable Orders:

(a) Within 12 hours of ordering (if the package has not been dispatched): Full refund with no transaction fee.

(b) After 12 hours of ordering (if the package has not been dispatched): Cancellation is still possible, but a 10% transaction fee will apply, and the remaining amount will be refunded.

(c) The order has been shipped. Cancellation is not supported.

Refund Policy:

You can get a refund in the following cases:

Never received your product: Full refund, or resend it for you if you’re willing to wait.

Received the wrong product: Provide us with photos of the wrong masturbator and we will refund or resend a correct masturbator for you.

Received the damaged product: If this is caused by the carrier, please file a complaint with the carrier, and we will assist you in obtaining compensation. If it's a product quality problem, please provide us with photos or videos, and we will refund you or arrange a new replacement.

If you wish to cancel your order, please contact customer service and provide your order number and order information.