At MasturbatorHub, your privacy matters. We are committed to protecting your personal information and ensuring a transparent, secure, and respectful experience whenever you visit our website or purchase from us.
1. Who We Are
MasturbatorHub (“we,” “our,” or “us”) is a US-based company specializing in premium male sexual wellness products.
Registered address: 1401 West Front St, Florence, NJ 08518, USA.
If you have any questions about this policy or how we handle your information, please contact privacy@masturbatorhub.com.
2. Information We Collect
We collect and process the following categories of data:
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Personal details – name, shipping/billing address, email, phone number.
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Order information – product details, payment status, and delivery preferences.
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Account data – login credentials, wish lists, and saved preferences (if you create an account).
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Technical data – IP address, browser type, device information, and cookies.
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Marketing preferences – subscriptions to newsletters or promotional emails.
We do not knowingly collect data from minors under 18 years of age.
3. How We Use Your Information
We use your data for the following legitimate business purposes:
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To process and deliver your orders.
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To provide customer service and support.
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To send order and shipping notifications.
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To maintain account security and prevent fraud.
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To personalize our website and improve our services.
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To send optional marketing communications (with your consent).
We never sell or rent personal information to third parties.
4. Cookies and Tracking Technologies
We use cookies and similar tools to ensure the site functions properly, analyze traffic, and enhance your shopping experience. You can adjust your cookie preferences at any time in your browser settings.
For details, please see our Cookie Policy.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve disputes.
Typical retention periods:
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Order and payment records: up to 7 years (for tax and accounting requirements).
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Marketing data: until you withdraw consent or unsubscribe.
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Customer service correspondence: up to 2 years after resolution.
6. International Data Transfers
Your information may be transferred to and processed in countries outside your own (for example, the United States or United Kingdom).
Where such transfers occur, we use Standard Contractual Clauses (SCCs) and other approved safeguards to ensure your data is protected to the same standards as under GDPR and UK GDPR.
7. Security Measures
We apply strict technical and organizational controls to protect your data, including encryption, access controls, secure payment gateways (SSL), and regular security audits.
Given the sensitive nature of our products, we also implement extra privacy layers so that your purchase history is stored separately from personal identifiers and is never disclosed to third parties.
8. Your Privacy Rights
Depending on your location, you have the following rights under GDPR, UK GDPR, and CCPA:
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Right to access your data.
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Right to rectification of inaccurate data.
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Right to erasure (“right to be forgotten”).
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Right to restrict or object to processing.
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Right to data portability.
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Right to withdraw consent at any time.
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Right to file a complaint with a data protection authority (e.g., ICO in the UK or your local authority).
To exercise these rights, email privacy@masturbatorhub.com. We respond within 30 days. Requests are processed free of charge.
9. Your California Privacy Rights (CCPA)
California residents may request to know what personal information we collect, how we use it, and request deletion of their data. We do not sell personal information.
Submit a verified request to privacy@masturbatorhub.com.
10. Third-Party Services
We only work with trusted third party providers (e.g., Shopify, payment processors, and shipping partners). Each provider has its own privacy policy and meets industry security standards.
11. Communications & Marketing
You may opt in or out of marketing emails at any time by clicking “unsubscribe” in any email we send. Transactional emails (such as order updates) will continue as necessary to complete your purchase.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in law or business practices. The most current version will always be available on this page with the “Last updated” date shown above.
13. Contact Us
If you have questions or concerns about your personal data, please contact our Data Protection Officer at:
Email: privacy@masturbatorhub.com
Address: 1401 West Front St, Florence, NJ 08518, USA
Phone: +1 (458) 266-0413