Accounts and Orders
Just register on the My Account page. https://www.masturbatorhub.com/account/register
No, you can place orders without a buyer account on our website. Just add to cart or directly select “Paypal” and follow the next steps until your purchase is complete.
Yes, whether to ship to a packing station or a residential address, the full address including street name and receiver name is necessary.
Shipping and Tracking Orders
Yes, We support international shipping.We can ship to many countries and regions around the world, including North America, Europe,and Asia,etc.
- US customer orders ship within 6-12 hours of purchase.
- Other countries orders ship directly from our China factory within 1-2 days of purchase.
- US customer: 2-5 Days Shipping time.
- Other countries customer: Free Shipping (7 – 15 Business Days) & Expedited Shipping (3 – 6 Business Days).
For more details, please check our Shipping Guide Page.
Our shipping partners are USPS, UPS, FedEx, DHL, etc.
- For US customers, all masturbators come with free shipping/tax. There are no additional fees.
- For customers from other countries, because masturbators are only in stock in the United States, these in-stock masturbators are shipped by sea and take 30-50 days to be shipped to the U.S. warehouse in advance, so the freight is cheaper, while for orders from other countries It needs to be shipped from China and transported by the fastest plane, 7-10 days. Therefore, the cost will be more expensive, hope you could understand!
Yes. We are an online shopping site for professional masturbators. We ensure privacy. On the package, there are no words or descriptions about sex. 100% privacy package!
Returns and Exchanges
For this question, there are two situations in all.
- Situation 1: If your package has not been dispatched yet, we can cancel your order.
- Situation 2: If your package has already left our warehouse, we cannot cancel your order.
Your order processing starts within 12 hours of receipt of your payments.
- (a). Cancellation made within 12 hours of purchase will incur a 5% transaction fee (Paypal or your bank charges, we do not charge any cancellation fee).
- (b). Cancellations made within 12-24 hours of purchase will incur a 20% cancellation fee.
- (c). If we have already shipped your order, then the order cannot be canceled, please understand.
So, please make sure your order is correct before you hit the submit button.