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Processing & Shipping Time
In-Stock Products (Masturbatorhub - USA Warehouse):

• Processing Time: 12–24 hours
• Shipping Time:
  1.USA: 3–7 business days (Tax-Free, Free Shipping)
  2.UK: 2–3 business days (Tax-Free, Free Shipping)
  3.Europe / Asia / Canada / Mexico / Australia / New Zealand: 5–15 business days
  4.Other Countries: 7–21 business days (Shipping cost & tax depend on your location)
• Warehouse Locations:
  1.Western USA: Chino, California
  2.Eastern USA: North Carolina

Out-of-Stock Products

• Processing Time: 3–5 business days
• Shipping Time: Varies by destination

You can get a refund in the following cases:

1. <24 hours (Haven't been shipped) : 5% cancellation fee
2. ≥24 hours (Haven't been shipped) : 25% cancellation fee
3. Once shipped : Can’t be canceled
4. Never received your order – Full refund, or resend it for you if you’re willing to wait.
5. Received the wrong product – Provide us with photos of the wrong product and we will refund or resend a correct product for you.
6. Received the damaged product– If this is caused by the carrier, please file a complaint with the carrier and we will assist you in obtaining compensation. If it's product quality problem, please provide us with photos or videos, and we will refund you or arrange a new replacement.

If you experience any quality issues with the product within 60 days of use, you may:

• Request a Refund: A $29 processing fee will apply, covering our shipping and handling costs.
• Request a Replacement: We will replace the item with a new one, or a similar product of equal value, at no additional cost. This replacement option is available only once.