Shipping Policy

1. Order Tracking

Once your order is dispatched from our warehouse, you will receive a shipping confirmation email containing your Order Number and a dedicated tracking link.

  • Please locate the email titled “Your order has left our warehouse.”

  • Click the tracking link or visit our tracking page and enter your Order Number and email address.

  • You will see real-time updates: Processing → Shipped → In Transit → Delivered.

  • For most U.S., U.K., Germany, Canada, and Australia orders, delivery typically takes 2 – 5 business days after dispatch.

  • If your order has not arrived within 7 business days, please contact our Customer Service team for assistance.

2. Discreet Packaging & Duties

All orders are shipped in plain, unmarked packaging to ensure complete privacy.

Depending on product availability and shipping destination:

  • Orders are processed from our local warehouses or fulfilled through our international shipping partners.

  • For the U.S., U.K., Germany, Canada, and Australia, duties and taxes are handled upfront whenever possible, ensuring you are not charged additional fees upon delivery.

3. Shipping Regions & Delivery Times

We currently ship to the United States, United Kingdom, Germany, Canada, Australia, and selected additional international destinations.

Estimated delivery times:

  • Local warehouse delivery: 2 – 5 business days

  • International delivery: 5 – 12 business days

If you are located outside these regions or require special shipping arrangements, please contact our Customer Service team for updated lead times.

4. Customer Support

For help with your order—tracking issues, delivery questions, or shipping updates—our support team is here to assist:

5. Free Shipping & Payment Security

  • We offer free shipping on qualifying orders (refer to the promotion details on our website).

  • All payments are protected through our SSL-encrypted secure checkout, ensuring your personal and financial information stays safe.

  • Every order is packaged discreetly to protect your privacy.

6. Order Exceptions & Delays

Although we strive for fast and reliable delivery, occasional delays may occur due to:

  • Carrier transit delays

  • Severe weather

  • Customs procedures

  • High-volume holiday periods

If any delay occurs, you will receive updates via the email associated with your order.
For urgent concerns, please contact us immediately.

7. Address Accuracy

To ensure successful delivery:

  • Please provide a complete and accurate shipping address, including apartment or unit numbers.

  • After dispatch, address changes may result in additional fees or delays—contact us as soon as possible if modifications are required.

8. Returns & Refunds

For information on returns, replacements, and our 60-Day Return Guarantee, please refer to our Returns Policy page.